FAQs

If you are an existing client, we can give a fairly accurate quote and do any necessary pre-authorization. If you are new to our clinic, it will be difficult to give you an accurate estimate. We can usually give you a rough estimate upon request, but please note that the accuracy can vary significantly if we don’t have specifics.

We follow the current Alberta Dental Fee Guide. The fee guide is accessible to everyone online at https://www.alberta.ca/dental-fees.aspx.

There are many insurance companies and most will pay the dental office directly. However, there are a small number of companies that only reimburse their members. Our knowledgeable front desk staff can help answer this question.

If you have any concerns, we will always see a child at any age. If there are no prior concerns, we typically see children for their first visit when they are approximately 3 years old. We know that every child is unique and ages can differ for when a child is ready for their first visit. If you don’t feel your 3-year-old is quite ready for their first visit and they aren’t having any problems, you can delay their first visit until they are a little older. Even 6 months can make a big difference for child’s readiness.  A helpful tip is to book your child’s first visit when they won’t be hungry or tired. This usually helps them have the best first experience possible! You can even bring them with you to your cleaning appointment or with a sibling so they can get comfortable with our office and see how fun it can be!

Yes, we are absolutely accepting new patients! We consider it a great honor when we receive referrals from our clients. 

Yes, you can absolutely come for dental treatment when you are pregnant. Maintaining your oral health is important during pregnancy is very important. Some women get swollen and sore gums, which may bleed, during pregnancy. Hormonal changes during pregnancy can make your gums more vulnerable to plaque, leading to inflammation and bleeding. This is also called pregnancy gingivitis or gum disease. We are careful to avoid X-rays during pregnancy and are only done in the event of an emergency. Certain treatments may be best left until after your pregnancy and we will always work with you to provide the appropriate treatment at the appropriate time.

Original dental records belong to the dentist who provided the treatment, and not the patient, because dentists have to keep all of their records for a period of time, as set out by their provincial dental regulatory body. Once you have selected a new dentist, you can request that a copy of your records be transferred from your former dentist. You may be required to sign a release form from your former dental office, and in some cases, you may also be charged an administrative fee for having your records copied and sent to another dental office. They can be sent to us by mail or email or fax.

How often you need to have x-rays depends on your oral health. A healthy adult who has not had cavities or other problems for a couple of years probably won’t need x-rays at every appointment. If your dental situation is less stable, yearly x-rays may be required to monitor your progress. Our x-rays are digital and deliver very little radiation. They are a vital tool for us to ensure that small problems don’t develop into bigger ones.